Shipping policy
Last updated: December 26, 2025
At EchoVerse, we are committed to delivering your order as smoothly and transparently as possible. Please review the information below to understand how our shipping process works.
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ORDER PROCESSING
• All orders are processed within 1–3 business days (excluding weekends and holidays).
• Once your order has been processed, you will receive a shipping confirmation email with tracking details.
Please note that processing times may be slightly longer during peak seasons, promotions, or periods of high order volume.
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SHIPPING TIMES
Estimated delivery times depend on your location and the product ordered:
• Domestic Orders: 5 –7 business days
• International Orders: 7 –10 business days
Delivery times are estimates and may vary due to factors outside our control, such as customs processing, carrier delays, or local postal services.
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SHIPPING COSTS
• We offer free tracked & insured shipping on all orders unless otherwise stated at checkout.
• Any applicable shipping charges will be clearly displayed during checkout before payment is completed.
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TRACKING INFORMATION
• Once your order ships, you will receive an email containing your tracking number.
• Tracking updates may take 24–72 hours to appear after shipment.
• You can track your order at any time using the link provided in your confirmation email and we also provide Apple wallet tracking as well.
Tracking Page link : Order Tracking
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CUSTOMS, DUTIES & TAXES
• Customs fees, import duties, or taxes (if applicable) are determined by your local customs authority and are the responsibility of the customer.
• EchoVerse is not responsible for delays caused by customs clearance.
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ADDRESS ACCURACY
Please ensure that all shipping information is entered correctly at checkout.
EchoVerse is not responsible for orders delayed, lost, or undelivered due to incorrect or incomplete address details provided by the customer.
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LOST, DELAYED, OR DAMAGED ORDERS
If your order:
• Has not arrived within the estimated delivery timeframe
• Arrives damaged
• Shows no tracking updates for an extended period
Please contact our support team, and we will assist you promptly.
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CONTACT US
If you have any questions regarding shipping, tracking, or delivery, please contact us at:
