Privacy policy
Last updated: December 26, 2025
OVERVIEW
EchoVerse operates this store and website, including all related information, content, features, tools, products, and services (the “Services”) to provide you with a curated shopping experience. EchoVerse is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to personal information.
By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.
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PERSONAL INFORMATION WE COLLECT
We collect personal information that identifies or can reasonably be linked to you, depending on how you interact with the Services.
This may include:
- Contact information (name, billing address, shipping address, email address)
- Payment and transaction information (payment method details, purchase history)
- Account information (account credentials, preferences)
- Communications with us (customer support inquiries)
- Device and usage information (IP address, browser type, interactions with the site)
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PERSONAL INFORMATION SOURCES
We collect personal information:
- Directly from you when you provide it
- Automatically through cookies and similar technologies
- From service providers that support our business
- From Shopify and other third-party platforms used to operate the Services
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HOW WE USE YOUR PERSONAL INFORMATION
We use your personal information to:
- Provide, operate, and improve the Services
- Process payments, orders, returns, and shipping
- Communicate with you about orders, accounts, and support
- Personalize your shopping experience
- Send marketing and promotional communications (you may opt out at any time)
- Detect and prevent fraud, abuse, or security incidents
- Comply with legal obligations and enforce our policies
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SMS COMMUNICATIONS
If you provide your mobile phone number and opt in to receive SMS messages, we may send you transactional messages related to your orders (such as order confirmations, shipping updates, and delivery notifications), as well as promotional messages where permitted by law.
Message frequency may vary. Message and data rates may apply. You may opt out of SMS communications at any time by replying STOP to any message or by contacting us at support@echoverseshop.com.
We do not sell or share your phone number for third-party marketing purposes.
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ADVERTISING, ANALYTICS & TRACKING TECHNOLOGIES
We use third-party advertising, analytics, and tracking technologies to help us understand how customers interact with our Services, improve website performance, and deliver relevant advertisements.
These technologies may include cookies, pixels, SDKs, and server-to-server integrations provided by platforms such as TikTok, Meta (Facebook and Instagram), Google, Shopify, and other marketing and analytics partners.
Through these tools, we may collect information such as pages viewed, products viewed, actions taken (such as adding items to cart or completing a purchase), IP address, device information, and other usage data. Where permitted, this information may be processed in a privacy-safe and hashed format to help measure advertising effectiveness, optimize campaigns, and improve the customer experience.
You may opt out of certain targeted advertising by adjusting your browser settings, device preferences, or by using opt-out tools provided by advertising platforms. For more information, please review the privacy policies of the respective third-party providers.
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HOW WE DISCLOSE PERSONAL INFORMATION
We may share your personal information:
- With Shopify and trusted service providers (payment processors, fulfillment partners, analytics, customer support)
- With marketing and advertising partners, where permitted by law
- To comply with legal obligations or protect our rights
- In connection with a business transaction such as a merger or sale
We do not sell your personal information.
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RELATIONSHIP WITH SHOPIFY
The Services are hosted by Shopify. Shopify processes personal information to provide and improve the Services. Information you submit may be transferred to Shopify and third parties located in other countries.
To learn more, visit Shopify’s Privacy Policy at https://privacy.shopify.com.
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THIRD-PARTY LINKS
The Services may contain links to third-party websites. We are not responsible for the privacy practices or content of third-party sites. Please review their policies before providing any personal information.
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CHILDREN’S DATA
The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority. If you believe a child has provided us with personal information, please contact us to request deletion.
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SECURITY AND RETENTION
We take reasonable measures to protect your personal information, but no system is completely secure. We retain personal information only as long as necessary to provide the Services, comply with legal obligations, and resolve disputes.
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YOUR RIGHTS AND CHOICES
Depending on your location, you may have the right to:
- Access your personal information
- Request correction or deletion
- Object to or restrict processing
- Opt out of targeted advertising
- Withdraw consent where applicable
You may exercise these rights by contacting us using the details below. We will not discriminate against you for exercising your rights.
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INTERNATIONAL TRANSFERS
Your personal information may be transferred, stored, and processed outside your country of residence. Where required, we use appropriate safeguards for international transfers.
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CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
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CONTACT
If you have questions about this Privacy Policy or your personal information, contact us at:
EchoVerse
